Return Policy
At MJSBioLynx Inc. we want you to be thoroughly satisfied with your purchase. For a period of 30 days from the date of shipment, MJSBioLynx warrants the goods to be free from defect in material and workmanship to the original purchaser.
If you are not happy with your purchase for any reason please contact our Technical Support Team (tech@biolynx.ca) or our Customer Service Team (sales@biolynx.ca) to let us know about your dissatisfaction. We will review your issue with you and if necessary we will provide you with a return of goods authorization number (RGA #) and instructions on how to return the product and how to receive your credit or refund. The products being returned must be in re-useable/re-sellable condition and must be returned in the original packaging including when required dry ice and/or a cooler pack, instruction sheets and manuals.
For a period of 90 days from the date of shipment, Chromatographic Specialties Inc (CSI) warrants their goods to be free from defect in material and workmanship to the original purchaser.
During the warranty period, we agree to issue credit, replace or repair defective and/or nonconforming goods or parts without charge for material or labour as per agreement with our customer.
During the warranty period, we agree to accept back stock products for full credit which were ordered in error by our customer and have met our return criteria. These products must be in new and re-sellable condition, in the original packaging with all materials, accessories and manuals intact. Customers will have to pay the shipping costs to MJSBioLynx/Chromatographic Specialties Inc..
During the warranty period, we agree to arrange with our Suppliers for a return of non stock product(s) for credit which were ordered in error by our customer and has met our return criteria. Customers will have to pay shipping costs to MJSBioLynx/Chromatographic Specialties Inc. and to our Suppliers. Customers may also have to pay a restocking charge if our Supplier is charging MJSBioLynx/Chromatographic Specialties Inc. a restocking charge. These products must be in new and re-sellable condition, in the original packaging with all materials, accessories and manuals intact.
**Please note: All custom products are non-returnable and non-refundable.
We do not accept the return of or credit or refund of custom orders, custom chemicals, antibodies or reagents or bulk orders, chemicals, antibodies or reagents